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Terms and Conditions

Privacy and Security

We take our customers privacy and security very seriously. We use VISA ONLINE credit card processing and we are SSL Certified. Secure Socket Layer (SSL) ensures that all credit card details are encrypted into an unreadable format to ensure that details are not changed or read by fraudsters

Returns Procedure

Before returning any goods please read our Terms and Conditions.

Keith Motorist DIY must be informed in writing or e-mailed of any items that you wish to return for credit or exchange within 7 working days commencing the day after delivery.

The cost of returning items is the responsibility of the customer. All items returned must be accompanied by the supplying invoice or another proof of purchase.

Terms and Conditions

Parts ordered to customer’s specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.

All part orders cancelled in writing or e-mailed within 7 working days (commencing the day after receipt of the goods) will be credited in full. Any parts that have been correctly supplied and are canceled after this period may be subject to a 20% minimum handling charge. (Damaged or faulty goods may still be credited after the 7-day period dependent on the Manufacturers warranty conditions).

Any shortfall or damage to goods must be notified with 24 hours of receipt of goods
All parts being returned for credit must be in a re-saleable condition. Items will not be accepted if they appear to have been fitted/ used or if any grease has been applied to the item. (With the exception of warranty goods).

We reserve the right to refuse exchange units that are considered to be in an unserviceable condition.

Surcharges must be paid for upon purchase of the unit and will only be reimbursed when our returns department accepts the unit. Any surcharge will be reimbursed in full if the order is cancelled in writing/e-mailed within 7 working days (commencing the day after receipt of the goods) and the surcharge unit will be returned. (This only applies to goods ordered via the Internet ).

Warranty/labour claims will only be considered on faulty goods. For information and advice on making a claim please contact us. All warranty/ labour claims will be subject to Manufacturers conditions of warranty returns and ICME book times and labour costs.

The relevant invoice or proof of purchase must accompany items returned for credit.

All parts and accessories from Keith Motorist DIY are guaranteed. Please check individual specification and guarantee available for the product at the time of purchase. For further information on individual product guarantees please call our parts line 01542 882436.

Mail order and Internet orders are subject to a delivery charge, this charge may vary depending on the product and weight of the product being sent. Any additional charges will be notified before completion of the order.